Thursday, April 27, 2006

This happened at HDFC ATM, Aluva!


Mr. Prasanth was in need of some urgent money as he had to pay his bills and college fees which were in due. He went to the HDFC ATM to withdraw money and say what, the ATM got stuck. A message came out saying that the ATM is temporarily out of service and guess what, his credit card also got stuck along with it. He waited for about 10 minutes hoping that the machine would start working. The branch office was nearby and he went to enquire over there. The office staff were very busy. The watchman came and enquired what had happened. After listening to the incident he said that cash had to be filled into the machine, which would happen only in another week and then he has to provide some ID proof to get back his card. When he said that he was in urgent need of the money they said that he had to go through the routine method to get back his card no matter what happens.Mr. Prasanth had to leave empty handed because of the lack of a small help from the office staff, which they have done at that moment itself.The matter is that if he wanted to get the cash he needed, he had to work extra time for the money ( he does a part time job).God only knows how frustrated he would have been and hey, thanks to the ######ing stupid ATM machine.They can put a man on the moon, but they can't figure out how to help a man in dire need of money. Wonderful!

4 comments:

Anonymous said...

Ask him to open an account in ICICI its better than Hdfc who have por service and treats customers badly .they should remember that its with our money they are playing not theres.

merlin said...

this happens all the time, last day it happened to one of my frend, wat happend was that he used his atm card to withdraw the money, the money came out but wid the same speed it went bac in, n he had to run round to clear the mess, i guess its all part of the game....we dig our own pit...

Chinchu said...

oh prasanth that's so awful.wat else can i say ,it may happen with anyone anytime.the service mentality of the staff is the worse to deal with.

Anonymous said...

ICICI- is Indian Citizens Idiotic Commerce Incorporation...! They fleece you on loans..they bug you with insurance...and they screw your service requests...Its not only one case...many cases like these...HDFC ranks much much better...! However the most trusted banking is HSBC or Standard Chartered..Never a problem in a decade old relationship...!