Myself, Gulfu, had this experience. I visited the Honda service center to repair my vehicle's broken light. I told the service man and he told me to wait. I waited for about half an hour. I enquired the man about why so much delay. He said, " Sir, 5 minutes.". OK. I waited for another half an hour. I again enquired, he said, " Sir, it will be ready in 10 minutes." OK. I waited.
I have been waiting for almost an hour and at last i decided to complaint it to the MD. I told the MD that i have been waiting for an hour to repair a broken light. The MD called up the service man and asked why the delay. The service man said it would be repaired within another 5 minutes.
I went to the service room and the service man came towards me and said, "Why did you go and complaint? I will repair it whenever i want because it is i who decide when to repair it and when not to." Man, that was more than i could bear and i again went to the MD and told about what happened. He again called the service man and started firing him. At last, Voila! My vehicle got repaired. 2 hours to repair a broken light? Great!